Tim Zyla

MIAMI — Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.’s Sreejith Chelanchery outlining a nearshore engineering strategy that has proven itself to be effective. Sharma and Chelanchery dive into the intricacies of... See more

MIAMI — Three industry leaders spoke about what it takes to start doing business in Latin America during Nexus Miami panel hosted by Nearshore Americas Managing Editor Tim Zyla. B&H Compliance CEO Susana Sierra, Lucia Vargas, of J.A. Del Rio, and Fish... See more

Extended wait times in the immigration line at Latin American airports is not a new phenomenon, but this year several high-profile political players are blowing the whistle in hopes of finding a solution. Colombia has seen record numbers of international ... See more

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the service economy, however recent earnings calls show the sector is continuing to navigate a landscape between promise and pressure... See more

TTEC Holdings’ five-year decline is continuing after the customer-experience outsourcer reported another quarter of decreasing revenue while its founder abandoned plans to take the company private. In the second quarter, TTEC’s revenue fell 3.8% from a ye... See more