Digital CX Manager @ RaceTrac | UX, SEO, Analytics
atlanta, georgia, united states
Claim your profile to connect with sources, showcase your work, and earn extra income just by writing great stories.
Claim your profileI'm currently the digital customer experience manager at RaceTrac, where I develop and strategize effective CX journeys across various touchpoints (Web, app, POS, self-checkout) for one of the nation's premier gas station and convenience store chains - with over 560 locations in 8 states - all with the goal of making our guests' lives simpler and more enjoyable. I work cross-functionally across various areas of our business (loyalty, brand, creative, marketing analytics/insights, guest engagement, store operations, InfoSec, etc.) and foster a test-and-learn mentality to ensure best-in-class experiences for our guests. Results-oriented and self-starting, I have a track record of delivering superior results that drive consumer engagement, expand brand loyalty, and increase the customer base. My experience ranges from small agencies to multi-billion dollar, Fortune 500 companies.





