Roshan Bhondekar

About

EU Citizen having 16+ years of experience as an innovative Digital Solutions & Integration Leader in the financial, airlines, healthcare, telecommunication, technology services and automotive industry, I have led and planned IT application management tower, software product management, strategic operations, and IT business consulting projects. Led the service offerings in response to RFPs, technical solution of the opportunities, Service Management Solutioning activities for large deals.I offer extensive experience leading in IT service management (business unit) and delivering high-quality technology solutions on time and on budget. Led the strategy consulting IT engagements for setting up SIAM, IT Governance, Target Operating Models and advisory over best ITIL practices (TO-BE). Established the Data Integration Strategy and Culture from scratch in the automative industry. Played vital roles as IT Service Delivery Leader ● Program Manager ● ITIL Expert ● Business Consulting Leader ● Digital Transformation Manager ● Enterprise Architect ● Business Integration Architect, etc.. Having successfully managed multiple large-scale technology projects, Artificial Intelligence (AI) Translation, SAP S4 Hana Cloud, Salesforce Marketing Cloud Test Management, Test environment management through DevOps and Agile methodologies as well as built and led top performing teams servicing users globally. DOMAIN EXPERTISE * Banking & Financial Services [BFS] * Travel & Hospitality [e.g. Airlines] * Healthcare * Telecommunication PROCESS FRAMEWORK EXPERTISE * ITIL ISO 20000 (ITSM), ISO38500 (COBIT), ISO 9000 (QMS), ISO 27002 (ISMS) FUNCTIONAL SKILLS *Test Environment Management *Business Continuity *Project Management *Program Management *Change Management *Service Management *Quality Management TOOLS EXPERTISE *Service Now, HP Quality Center (QC), HP Citrix Peregrine, BMC Service Online, BMC Blade logic –Server Console, Dell- TOAD for oracle, One PPM for Project Management, JIRA, Cloudera Data Platform (CDP), etc. TECHNICAL SKILLS *SAP S4 HANA, Salesforce Marketing Cloud, Unix, Oracle Database, WebSphere Server Development, Message Queuing, Dot Net (.Net), PL-SQL, IT infrastructure architecting, IT server builds and technical configuration. PROJECT TYPES *IT Service Delivery [ITSM], DevOps, Agile, Managed Service, T&M, etc.. IN PROGRESS & LEARNING PLAN * COBIT, Six Sigma, Site Reliability Engineering (SRE), Data Science & Analytics. WORKED WITH * ABN AMRO, BARCLAYS, RBS, LBG, CREDIT SUISSE, IBERIA, OPENBANK, SANOFI, JLL, Centrica, etc.