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Claim your profilePublisher and editor in chief of Ziptone, online magazine about customer contact and customer experience. Experienced business journalist, copywriter and editor (in chief) for print and online media. Specialized in customer experience, contactcenters, ICT, (out)sourcing, business/IT-alignment, HRM, innovation.Author of books on customer experience, knowledge management, innovation. Former editor in chief of business magazines (print/online): Intellectueel Kapitaal, Outsource Magazine (cofounder), Sourcingprofessional, Digitale Bibliotheek, Customer Relationship & Technology (CR&T, cofounder).
English, Writing at Language Institute Regina CoeliGraduated: 2016
Master Of Science, Psychology at Radboud UniversityGraduated: 1993