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Ahead of stepping into his role as CEO of Target earlier this month, Michael Fiddelke took to an August earnings call to share his top three priorities. Among them: customer experience.
Target is now working toward Fiddelke’s goal with a plan to... See more
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Dive Brief:
- Cultural survey response biases prevent CX teams from easily comparing key CX performance indicators and can give brands the impression of inflated or deflated scores, according to an
Ipsos studyreleased Tuesday. Response bias can ... See more
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Dive Brief:
- Pinterest is leaning into use cases for agentic AI in which customers already show trust in AI, such as removing friction and improving discovery, to enhance its customer experience as chatbots become more ocmmon, CEO Bill Ready sa... See more
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Dive Brief:
- McDonald’s loyalty app reached 210 million 90-day active users in 70 global markets, according to executives on a
Q4 2025 earnings callWednesday. Active users are up from 185 million 90-day active users in the second quarter of 202... See more
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Since Lowe’s launched its AI-powered assistant, Mylow, nearly a year ago, the company has watched and learned from customers using the tool.
Lowe’s has observed, for instance, a shift in how customers go about researching products and projects, ... See more
