feedback.
NEW YORK — A good post-purchase experience can be just as personalized, connected and seamless as any other customer experience. For men’s apparel brand True Classic, that means ensuring customers have all the information they need in a convenie... See more
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NEW YORK — Not even the trailblazers rolling out agentic AI technology can truly say how it will ultimately change the definition of a good customer experience, but they are fully prepared to learn.
The evolution of agentic commerce from a buzzw... See more
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Dive Brief:
- Google Cloud launched Gemini Enterprise for Customer Experience Sunday, an agentic solution designed to bring shopping and customer service operations under a single interface. Early adopters include Kroger, Lowe’s, Woolworths and ... See more
feedback.
Dive Brief:
- Consumers say the most desirable AI agent is a deal hunter, according to a
survey released Wednesdayby the IBM Institute for Business Value and the National Retail Federation. It should be able to monitor prices across brands and f... See more
feedback.
Dive Brief:
- Nearly all U.S. consumers — 93% — say a company’s delivery performance directly impacts how they view the brand, according to a
survey of 1,000 U.S. and 2,000 U.K. shoppersreleased Monday by logistics technology company Locus. - Pr... See more
