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Founder/CEO, CustomerThink | IT Strategy Consultant for Non-Profits | Author, Hooked on Customers
san diego, california, united states
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Claim your profileTwo decades of experience in customer-facing roles, in sales, technical support, consulting and executive positions. Another 25 years of experience in customer management consulting, research, and online community development. My goal is to harness the collective intelligence of customer-centric thought leaders, using the collaborative platform at CustomerThink.com, to help business leaders understand how to create mutually beneficial customer relationships. My book Hooked on Customers (April 2014), revealed the five habits of leading customer-centric firms, based on 10 years of research. Hooked on Customers helps leaders understand, adopt, and implement the five crucial habits so these leaders can achieve the results they need to enable their companies to not only survive in highly competitive, overcrowded markets but to dominate them, creating a legacy of success and inspiration along the way. Specialties: customer-centric business research, white papers, keynote speaking
Master Of Business Administration, Finance at Uc IrvineGraduated: 1978