Anna Tims

Co-op refuses its will-writing service because I was born in Russia Anna Tims Tue, January 13, 2026 at 9:00 a.m. GMT+2 3 min read Co-op advertises its will-writing service, but it refused a customer born in Russia. Photograph: Libby Welch/Alamy I want to ... See more

Amazon insists I return a phone it says ‘may be lost’ Anna Tims Mon 12 January 2026 at 9:00 am GMT+2 2 min read In this article: AMZN Amazon tracking said an ordered phone ‘may be lost’ – but for a refund, it had to be returned. Photograph: Joseph Gaul/Al... See more

I can’t access my father’s legacy after solicitors closed down Anna Tims Tue, 6 January 2026 at 9:00 am GMT+2 2 min read The solicitor who held all the relevant probate forms has suddenly gone out of business. Photograph: AKP Photos/Alamy My dad died in J... See more

HMRC insists I am dead. How do I convince it I’m not? Anna Tims Mon 5 January 2026 at 9:00 am GMT+2 2 min read HMRC app shows options to manage UK tax-related services, but it could be years before a problem is solved. Photograph: Ascannio/Alamy HM Revenu... See more

Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025 Anna Tims Sat, December 27, 2025 at 11:00 a.m. GMT+2 6 min read Red carpet treatment is less than deserved for these companies. Photograph: Morsa Images/Getty I... See more