Andrew Meyer

This year asked a lot of loyalty leaders. Expectations kept climbing. Customer signals kept shifting. The pace of change did not slow down for anyone, and yet, in the middle of that intensity, we saw something encouraging: when teams stay grounded in outc... See more

For a couple years now ChatGPT and AI tools like it have been making massive strides improving what people do across every industry. It’s no surprise that once again there is a new innovation (that we kind of expected) from the leader in AI tools. Recentl... See more

Holiday 2025 is giving loyalty leaders a new pattern to decode. The old rhythm of early fall accrual followed by a frantic post-Thanksgiving redemption spike is fading. Members are not waiting. They are redeeming earlier, redeeming more often, and gravita... See more

BY Andrew Meyer Listen to this Article More info 0:00 / 0:00 Americans know AI runs on electricity — and they’re starting to realize they’re the ones paying for it. A recent nationwide survey of more than 1,400 U.S. households found that two-thirds of Ame... See more