Director of Customer Operations | Operations Strategy | Transformative CX Leader
west hollywood, california, united states
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Claim your profileI am a spreadsheet guru and performance-driven leader with a customer-first mindset and extensive experience in optimizing customer support and claims management processes. My focus is on enhancing operational efficiency and elevating customer satisfaction. My proven track record showcases my ability to transform organizational performance by leveraging automation, data-driven insights, and process optimization techniques. With a passion for enhancing the customer experience, I excel at streamlining complex workflows that boost productivity, reduce costs, and increase retention. My expertise lies in driving innovative process improvements and leading business operations that prepare companies for scalable growth. I take pride in managing high-performing teams across multiple service channels, consistently delivering top-notch customer experience. As a transformational leader, I am dedicated to providing exceptional customer service, fostering strong relationships with key stakeholders, and nurturing congenial connections at all organizational levels. I look forward to leveraging my skills and experience to continue making a significant impact. Let's connect and explore new opportunities together!






Bachelor Of Arts, Business, Business Administration at Texas Tech UniversityGraduated: 2009